Privacy Policy

PRIVACY POLICY

KORE Communication Strategy Research (ABN 53 535 007 379) is an independent, private entity wholly owned by Raphaella Kathryn Crosby. This privacy policy relates only to this website, korecsr.com, and the commercial operations of KORE Communication Strategy Research. See the Research Information Privacy Policy below for more detailed information about handling of personal information collected during research activities.

KORE Communication Strategy Research respects and upholds your rights under the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth) (Privacy Act). KORE Communication Strategy Research also adheres to the Privacy (Market and Social Research) Code 2021 (Code). For more information about the Privacy Act, the APP and the Code please visit the Office of the Australian Information Commissioner (OAIC) website: www.oaic.gov.au.

It is the policy of KORE Communication Strategy Research to respect the privacy of its users. The KORE Communication Strategy Research may acquire personal data and information about you which you have provided in the course of participating in KORE Communication Strategy Research Activities. This information may include:

  • your name, date of birth, current and previous addresses
  • email address, telephone number
  • your electorate, and
  • other information provided in relation to your participation in specific KORE Communication Strategy Research Activities.

You can choose not to supply us with any part of this information although this may limit the level of service we can provide.

Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Although KORE Communication Strategy Research strives to protect your personal information, it cannot ensure or warrant the security of any information you may transmit to KORE Communication Strategy Research.

KORE Communication Strategy Research will never share or disclose any personal information about you without your prior consent.

When visiting the KORE Communication Strategy Research website, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:

  • the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements
  • the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods
  • pages accessed and documents downloaded – this indicates to the Social Research Centre which pages or documents are most important to users and also helps identify important information that may be difficult to find
  • duration of the visit – this indicates to us how interesting and informative the Social Research Centre site is to candidates; the type of browser used – this is important for browser specific coding, and
  • in order to optimise the website and better understand its usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution.

KORE Communication Strategy Research undertakes only to use the data you supply to us according to the following conditions:

  • We will not rent or sell any data which may personally identify you to any third party.
  • You will never receive communications from any third party as a result of participating in KORE Communication Strategy Research Activities, unless you specifically opt to do so.
  • Any data disclosed to third parties will only be supplied in a form that no party external to KORE Communication Strategy Research could use to personally identify you, or to contact you by any means (i.e. completely anonymised).
  • KORE Communication Strategy Research undertakes to store your personal data securely. The accessing and processing of personal data by KORE Communication Strategy Research personnel will be restricted to business requirements including, but not necessarily limited to:
    • Research and analysis
    • Panel studies
    • Technical processing
    • Addressing of queries, technical problems or complaints
  • You have the option to publicly disclose certain information related to your participation in KORE Communication Strategy Research Activities (for example, by sharing said information on social media). You are fully responsible for any information related to KORE Communication Strategy Research Activities which you disclose and you fully indemnify the KORE Communication Strategy Research against all activities (including for the avoidance of doubt, the activities of persons other than yourself) that occur in association with the sharing of KORE Communication Strategy Research Activities.
  • Like many other websites we may use cookies, and do use Google Analytics and Facebook Pixel. A cookie is a text file in the browser directory of your computer’s hard drive. Third-party advertisers may place or recognise a unique cookie on your browser in order to provide advertising to your browser or device. Any website other than the one that set up the cookie cannot read the cookie and no personal information is stored in the cookie.
  • We cannot ensure that private communication and other identifiable personal data will never be disclosed in ways not described in this policy. By way of example (without limiting the foregoing) we may be forced to disclose the data to a government agency lawfully requesting the same or to any court acting in pursuance of its powers. We reserve the right to and you hereby agree to allow us to disclose any information about you to law enforcement, government officials or to any court or court officials when compelled to do so by law.
  • We may update this privacy policy from time to time.

This privacy policy applies solely to information protected by KORE Communication Strategy Research.

KORE Communication Strategy Research welcomes feedback about privacy issues and will attend to all questions and complaints promptly. You can contact us about any privacy issues by email at team@korecsr.com. 

RESEARCH INFORMATION PRIVACY POLICY

This Research Information Privacy Policy (RIPP) constitutes the KORE Communication Strategy Research’s privacy policy. It outlines how the KORE Communication Strategy Research protects your privacy rights and upholds its obligations under privacy law, when handling your personal information collected during research activities.

KORE Communication Strategy Research (ABN 53 535 007 379) is an independent, private entity wholly owned by Raphaella Kathryn Crosby.  KORE Communication Strategy Research respects and upholds your rights under the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth) (Privacy Act). KORE Communication Strategy Research also adheres to the draft Privacy (Market and Social Research) Code 2014 (Code). For more information about the Privacy Act, the APP and the Code please visit the Office of the Australian Information Commissioner (OAIC) website: www.oaic.gov.au.

KORE Communication Strategy Research collects both personal and sensitive information as part of its research activities. These terms are used in the Privacy Act and APP and are explained below.

Personal Information

As part of our research we are likely to collect your personal information. The Privacy Act defines personal information as: “information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.” The Office of the Australian Information Commissioner (OAIC) cites the following as common examples: individual’s name, address, telephone number, date of birth, and commentary or opinion about a person. We may collect any of the above information as well as any other personal information that is sufficiently relevant to the topic of the research. It is often not possible for participants to remain anonymous or to use pseudonyms.

Sensitive Information

We may also collect sensitive information from you. The OAIC APP Guidelines define sensitive information as: “information or an opinion (that is also personal information) about an individual’s:

  • racial or ethnic origin
  • political opinions, membership of a political association
  • religious beliefs or affiliations
  • philosophical beliefs
  • membership of a professional or trade association, membership of a trade union
  • sexual orientation or practices
  • criminal record, and
  • health information about an individual, genetic information (that is not otherwise health information).

Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for the research we conduct. In most KORE Communication Strategy Research surveys questions are optional and you are invited to skip anything you are not comfortable answering.

Use 

We will only use and disclose your personal and research information for the purpose of conducting our research and in accordance with this RIPP.

We will not use or disclose your personal information for the purpose of advertising, promotions or direct marketing activities.

If you have participated in our research, we will only re-contact you if you were informed of this prior to collecting your personal information, if we have valid reasons to believe a genuine research concern warrants such re-contact, or if you consented to follow-up contact such as agreeing to participate in further research.

Disclosure

We will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide in an aggregate form that will not personally identify you. Quotes are generally only reported in a paraphrased manner rather than using your exact words. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by law or court/tribunal order.

In the course of conducting our research, we rely on third party service providers to host or store the data we collect. We take all reasonable steps to ensure that third party service providers comply with our RIPP, the Privacy Act and the APPs.

Openness

You have the right to request access to any personal information we hold about you. You can request this information by emailing team@korecsr.com. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.

You may also request that your information be removed from a study, however, there are circumstances where we may be required by law to retain it.

Data disposal

Data obtained during research including all personal information will be destroyed as soon as reasonably practicable once it is no longer required to complete the project for which it was collected. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this RIPP. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.

Security of information

KORE Communication Strategy Research will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction. However, you should keep in mind that the transmission of information online is never completely secure or error-free. In particular, email sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via email. The entire KORE Communication Strategy Research website and all its forms are protected by a secure sockets layer (SSL) website security certificate, but you should take care to ensure that the URL begins with https:// before entering any data to our forms. Our surveys are conducted on commercial providers of survey software with high security protocols.

Complaints

If you have any questions about the RIPP or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately by emailing team@korecsr.com.

We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

  • Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges).
  • Phone from overseas (including Norfolk Island): +61 2 9284 9749
  • TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
  • TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
  • Post: GPO Box 5218 Sydney NSW 2001
  • Fax: +61 2 9284 9666
  • Email: enquiries@oaic.gov.au